Error Opening Product Registration Page

Some of our partners have faced an error while opening Product Registration page. The error may look something like this:

“Object reference not set to an instance of an object. Page Product Registration must close.”

 

Explanation

It may be very well possible that you are using an old build of Business integration Solutions in which the page it tries to connect to a web based product registration site to check if the To-Increase products have been properly registered. This had limitations as it did not provide offline Product Registration feature. Also, it referred to an old URL which is not working anymore.

In recent builds the Product Registration was enhanced with offline capabilities and a new URL was introduced. . The fix will allow the page to open even if it is not possible to connect to the web site. If the program cannot find a registration it will mark the registration in red and show the “Accept License Terms” action in the ribbon.

Therefore, to avoid this error we would recommend you to upgrade BIS to the latest build as available on the To-Increase Partner Portal.

Please refer to the latest installation manual for the upgrade process available in the software package.

The current packages as published in on the To-Increase Partner Portal have been corrected:

• NAV 2013 R2
• NAV 2015
• NAV 2015 CU7